Frequently Asked Questions

We primarily serve Leeds and West Yorkshire, including Leeds city centre, Headingley, Chapel Allerton, Roundhay, Horsforth, Pudsey, Morley, Wakefield, Bradford, and Harrogate. We also provide remote support services throughout the UK.

We aim to respond to all inquiries within a few hours during business hours. For urgent issues, we prioritize rapid response. Many problems can be resolved remotely within minutes of connecting.

Yes, we offer emergency support for critical IT issues. Contact us and we'll prioritize your request. Emergency support may be available outside normal business hours depending on the situation.

Remote support allows us to access your computer over the internet to fix software issues, install programs, or troubleshoot problems. It's fast and convenient for most issues. On-site support is needed for hardware problems, network setup, or when physical access is required.

Our pricing is transparent and varies based on the service needed. We offer both one-time support and ongoing managed IT services. Contact us for a free consultation and quote tailored to your specific needs.

Yes, we support both Windows and Mac systems, as well as Linux servers. Our team is experienced with all major operating systems and can help regardless of your platform.

The timeline depends on the complexity of your website. A simple business website typically takes 2-4 weeks, while more complex sites may take 6-8 weeks. We'll provide a timeline after discussing your requirements.

Absolutely! All websites we build are fully responsive and optimized for mobile devices, tablets, and desktops. This is essential for both user experience and search engine rankings.

Yes! We build websites with easy-to-use content management systems. We'll provide training so you can update content, add pages, and manage your site without needing technical knowledge.

Our hosting packages include fast SSD storage, free SSL certificates, regular backups, email accounts, and 24/7 support. Higher-tier packages include enhanced performance, priority support, and additional features.

In many cases, yes. We have experience recovering data from various types of storage devices. Success depends on the extent of damage, but we'll assess your situation and let you know the likelihood of recovery before proceeding.

We use professional antivirus and anti-malware tools to scan and remove threats. We'll also clean up any damage, restore system settings, and help install proper protection to prevent future infections.